AI agent · a Code Society service
An AI agent that serves your customers and works inside your business.
CODY answers with your company's knowledge, talks by chat and by voice, reaches people through your website, WhatsApp and email, and can run actions in your systems. We set it up, integrate it and keep it running.
- Web
- Gmail
- Voice
- Hi, do you ship to Arequipa and how long does it take?
- Yes, we deliver to Arequipa in 2 to 3 business days. Want a quote with your address, or should an advisor contact you?
- Quote me, it's for Av. Ejército 500.
- Done: S/ 18 with delivery on Thursday. Here is the link to confirm your order.
What it does
Much more than an FAQ chatbot
Each agent has its own knowledge, tone and permissions. What it does not know it escalates to your team; what it knows it solves without waiting.
Answers with your knowledge
We load the agent's instructions and your company's general knowledge: products, prices, hours, policies. Your instructions always take priority.
Runs actions in your systems
Looks up an order, books an appointment or files a claim through tools connected to your APIs. Actions that change data are confirmed before they run.
Talks by voice
Voice notes transcribed instantly and live calls from the browser, with a voice and accent chosen for your brand.
Multichannel
A widget on your website, your WhatsApp Business number and your Gmail inbox, all with the same agent. Emails with PDF or Word attachments are read too.
With your identity
Its own avatar, 24 colour palettes with light and dark mode, a launcher button your way and a tone level from formal to friendly.
With clear limits
Rules for respect, privacy and content; allowed domains; request limits; conversations in Spanish or English depending on the visitor.
Channels
Where your customers already are
Website widget
Chat and voice in a corner of your site. Opens from a floating button or one of yours, follows the page language and adapts to your light or dark mode.
- One line of code
- Chat, voice notes and calls
- Takes the visitor to the right page
WhatsApp Business
We connect your WhatsApp Cloud API number. The agent replies in the same chat, in text, with your knowledge and your rules.
- Automatic or reviewed replies
- Same agent as on the web
- History in the panel
Email (Gmail)
The agent reads the emails arriving at a mailbox, including PDF and Word attachments, and replies in the same thread. It filters newsletters, bounces and auto-replies.
- Reads PDF and Word attachments
- Replies in the thread
- Protection against mail loops
Integration
One tag on your website and you are done
No need to rebuild your site. The widget loads from a script tag, weighs 14 KB at start and downloads the rest only when someone opens it.
Only your domains
The agent key is public, but it only works on the domains you authorise and within a per-minute request limit.
Adapts to your design
Follows your site's light or dark mode, takes your primary colour or one of 24 palettes, and the button can be your own.
Controllable from your page
A JavaScript API to open, close or send a message, and events to measure what happens in your analytics.
Works with any technology
WordPress, Laravel, React, Shopify or hand-written HTML. If you can paste a tag, you can have CODY.
<script src="https://cdn.ovenfo.com/agent.js"
data-agent-key="agk_live_…"
data-lang="en" defer></script>
Who it is for
Three routes, one agent
Businesses and startups
Handles enquiries, quotes and captures contact details around the clock, on your website and WhatsApp, so nobody is left without an answer.
Companies with their own systems
We connect the agent to your ERP, CRM or internal system so it can look up and record information with permissions and an audit trail.
Institutions and NGOs
Guides citizens, students or beneficiaries through procedures, requirements and hours, in Spanish and English, by web and email.
How we work
From the first meeting to the agent in production
- 1
Discovery
One meeting to understand who the agent serves, what it must solve and what it must escalate. We define channels and metrics.
1 week - 2
Knowledge and personality
We write its instructions and your company knowledge, choose avatar, voice, tone and colours. We test it with you.
1 to 2 weeks - 3
Integration
We install the widget on your website, connect WhatsApp or Gmail and, where it applies, the tools to your systems.
1 to 2 weeks - 4
Launch and improvement
It goes live with monitoring. We review real conversations and tune the knowledge every month.
Ongoing
Security and control
An agent with rules, not a black box
What we guarantee
- Your company's data is isolated from everyone else's: each agent belongs to a single organisation.
- Platform and company rules: respectful language, no harmful content, privacy care. Three warnings and the conversation closes.
- Public key protected by a domain list and a request limit; secrets encrypted on the server.
- Actions that write to your systems are flagged and confirmed before running, by voice too.
- Every conversation, call and run is logged and visible in the administration panel.
- Calls have a duration limit and close automatically on silence, repetition or abuse.
CODY runs on the Ovenfo agent platform with Azure AI Foundry models. Code Society implements, configures and supports it.
FAQ
What we usually get asked
Do I need a technical team?
No. We write the knowledge with you, install the widget and connect the channels. If you do have a technical team, integrating your systems goes faster.
What happens when it does not know the answer?
It says so and offers an alternative: leave contact details, hand over to a human advisor on WhatsApp or point to opening hours. It never invents prices or terms.
Which languages does it speak?
Spanish and English. It detects the visitor's language from the first message and keeps the conversation in it. By voice it uses the accent you choose for your brand.
How long until it is ready?
A customer-service agent on a website is usually live in two to three weeks. With integrations to your own systems, four to six.
How much does it cost?
It depends on channels, conversation volume and integrations. Tell us your case and we will propose a scope with a clear monthly cost.
Contact
Tell us what you want CODY to solve
We reply within one business day with a scope proposal and, if you like, a demo with your own content.
You can also write to agent@codesociety.dev